Question 1

Is there a free plan or a trial period on ChatPlace?

Accepted Answer

Yes. The Free plan lets you use the basic features without payment — up to 200 active contacts per month.You can also activate a free trial of the Pro and Creator plans to test all features with no limits and no credit card required.

Question 2

What are "active contacts"?

Accepted Answer

Active contacts are users who interacted with your chatbots during the month (for example, sent a message, used a keyword, or joined an automation).Only unique users are counted — not the total number of messages.• Pro, Creator and Premium: Unlimited• Free — Up to 200 active contacts per month

Question 3

What's the difference between "accounts" and "projects"?

Accepted Answer

An account is a connected Instagram, TikTok, or Telegram bot profile you manage through ChatPlace (AI Agents, chatbots, etc.).A project is a workspace where you set up tools for one or more accounts.You can create separate projects to keep client databases organized or assign different teams to different accounts.

Question 4

What's the Creator plan for?

Accepted Answer

The Creator plan is built for content creators and coaches who want to grow their accounts faster with AI-powered tools.It includes everything in Pro, plus the AI Creator tool (creating carousels and videos, Reels and competitor analysis) and the AI Manager that replies in chats and comments.

Question 5

What's the Premium plan for?

Accepted Answer

The Premium plan is for teams, agencies, and large audiences. You get a 10× usage limit on every AI capability, unlimited connected social accounts, and a fixed monthly price — no usage budget to manage.

Question 6

What is the AI Manager?

Accepted Answer

It's your personal AI assistant that helps you chat with customers, reply to comments, and create deals in AMO CRM. It's included on the Creator and Premium plans.

Question 7

What is Virale?

Accepted Answer

Virale is an AI Agent that helps you find trends, discover winning ideas, and create viral content for Instagram Reels.It automatically finds daily trends in your niche, analyzes successful videos through transcription and metrics, and generates ready-to-publish scripts and carousel content.Virale is designed for content creators, coaches, small businesses, and agencies who want to save time on idea research and create high-performing content without hiring a dedicated producer.

Question 8

Can I cancel my subscription, and what happens to my access?

Accepted Answer

Yes. You can cancel your subscription anytime in the Subscription section of your account. Your plan will remain active until the end of the paid period and won't renew automatically.Refunds are not provided for late cancellations or accidental renewals. Access to the service is provided in the form of a license.

Question 9

How can I switch plans without losing my data?

Accepted Answer

You can switch to another plan or change your configuration anytime in the Billing & Plans section. All your data and settings are preserved.

Question 10

How do I choose the right plan?

Accepted Answer

If you're just starting out — try the Free plan or activate a Pro trial to explore the core features.If you manage one account and need chatbots with unlimited contacts — Pro is the best fit.If you create content and want AI to help with creating carousels and videos, Reels and competitor analysis — choose Creator.If you run a team, an agency, or a large audience — go with Premium for the full feature set at a fixed flat rate.

Start free, the plan adapts to your needs

FAQ

Is there a free plan or a trial period on ChatPlace?

What are "active contacts"?

What's the difference between "accounts" and "projects"?

What's the Creator plan for?

What's the Premium plan for?

What is the AI Manager?

What is Virale?

Can I cancel my subscription, and what happens to my access?

How can I switch plans without losing my data?

How do I choose the right plan?

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