Question 1

Is there a free plan or a trial period on ChatPlace?

Accepted Answer

Yes. The Free plan lets you use the basic features without payment — up to 200 active contacts per month.You can also activate a 7-day trial of the Pro plan to test all features with no limits and no credit card required.

Question 2

What is the ChatPlace AI Agent?

Accepted Answer

The ChatPlace AI Agent is your personal AI-powered assistant designed to help you promote and grow your blog on Instagram, Telegram, and TikTok.

Question 3

What are AI credits?

Accepted Answer

AI credits are messages and comments from your AI Agent, plus Virale usage for content generation and chat.

Question 4

What is Virale?

Accepted Answer

Virale is an AI Agent that helps you find trends, discover winning ideas, and create viral content for Instagram Reels.It automatically finds daily trends in your niche, analyzes successful videos through transcription and metrics, and generates ready-to-publish scripts and carousel content.Virale is designed for content creators, coaches, small businesses, and agencies who want to save time on idea research and create high-performing content without hiring a dedicated producer.

Question 5

What are "active contacts"?

Accepted Answer

Active contacts are users who interacted with your chatbots during the month (for example, sent a message, used a keyword, or joined an automation).Only unique users are counted — not the total number of messages.• Pro and Premium: Unlimited• Free — Up to 200 active contacts per month

Question 6

What's the difference between "accounts" and "projects"?

Accepted Answer

An account is a connected Instagram, TikTok, or Telegram bot profile you manage through ChatPlace (AI Agents, chatbots, gamification, etc.).A project is a workspace where you set up tools for one or more accounts.You can create separate projects to keep client databases organized or assign different teams to different accounts.

Question 7

What is gamification?

Accepted Answer

Gamification is a points-based system that rewards your audience for activity — such as reactions, comments, or story mentions.Points are awarded automatically, and results appear in a leaderboard, which you can customize for each game inside ChatPlace.If you offer real prizes or bonuses in exchange for points, engagement and reach increase significantly.When you add a referral system, users can invite friends and earn extra points — helping you attract new followers and boost loyalty.

Question 8

How can I add extra features (AI Agent, Gamification) to my current plan?

Accepted Answer

You can enable additional features on the Pro plan at any time in the tariff settings section in your personal account. Payment for upgrades is prorated for the remaining days of the billing period until the next payment.On the Premium plan, the use of all features without restrictions is included in the tariff cost, except for AI credits.

Question 9

Can I cancel my subscription, and what happens to my access?

Accepted Answer

Yes. You can cancel your subscription anytime in the Subscription section of your account. Your plan will remain active until the end of the paid period and won't renew automatically.Refunds are not provided for late cancellations or accidental renewals. Access to the service is provided in the form of a license.

Question 10

How can I switch plans without losing my data?

Accepted Answer

You can switch to another plan or change your configuration anytime in the Billing & Plans section.To disable Gamification, you'll need to stop the active game first.

Question 11

How do I choose the right plan?

Accepted Answer

If you're just starting out — try the Free plan or activate the Pro trial to explore all features.If you manage multiple accounts, send campaigns, and use AI Agents and chatbots — Pro is the best fit.If you have a large audience, a team, or an agency — choose Premium for full access and unlimited growth tools at a single flat rate.

Get started for free
and scale as you go

FAQ

Is there a free plan or a trial period on ChatPlace?

What is the ChatPlace AI Agent?

What are AI credits?

What is Virale?

What are "active contacts"?

What's the difference between "accounts" and "projects"?

What is gamification?

How can I add extra features (AI Agent, Gamification) to my current plan?

Can I cancel my subscription, and what happens to my access?

How can I switch plans without losing my data?

How do I choose the right plan?

© 2025. ChatPlace®

Solutions

Resources

Legal

We respect your privacy

Get started for freeand scale as you go

FAQ

Is there a free plan or a trial period on ChatPlace?

What is the ChatPlace AI Agent?

What are AI credits?

What is Virale?

What are "active contacts"?

What's the difference between "accounts" and "projects"?

What is gamification?

How can I add extra features (AI Agent, Gamification) to my current plan?

Can I cancel my subscription, and what happens to my access?

How can I switch plans without losing my data?

How do I choose the right plan?

© 2025. ChatPlace®

Solutions

Resources

Legal

Get started for free
and scale as you go